Translation memory (reusable translations)īusiness intelligence & analytics, track financial impact of translated materials, success or failure of localization Reporting on word count & untranslated words, translation issue management Translator quoting, invoicing, payment management Translation project management space with collaboration tools, task management, messaging understandability, appropriateness, etc.)įreelance translator workforce hiring & management Terminology management: glossary, termbase, style guide, other guidance In-context, overlay editor, preview changes & check for formatting errors automated, crowdsourcing, freelance expert, etc.)Ĭontent management workflow, or integration with CMS Translation automation based on definable rules Translation environment, editor, and change review interface Prepackaged and/or configurable CAT tool (computer-assisted translation) Translation tools generally provide the following features: Here some examples of products that offer a translation services and technology for the customer service industry:įeatures of Translation Tools & Localization Platforms Improving the quality of translations over time Translating chat or email messages for agents Translating and localizing help desk content and other documentationīuilding a chatbot that can converse in multiple languages Improving the translations used in customer service or support departments can include a range of activities:Įnabling real-time conversations with users in different languages For multinational corporations that operate around the globe, being able to support their customers and users in their native language is critical. One area in which translation tools and services are becoming increasingly important is customer service.
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Translation Software for Customer Service The travel industry, gaming, media, and financial institutions, as well as other global industries, require extensive solutions. Translations tools are employed across a wide variety of industries. This helps ensure that localized marketing content is still brand consistent.Īlso, many translation platforms provide software alongside human translators, available freelance through their platform as a service. These can include glossaries, termbases, or style guides. Beyond merely automating translation of text, translation software can provide a means to create helpful aids. In addition to automatic translation, sophisticated localization platforms provide means to edit and review translations for correctness. Some more advanced translation platforms also employ artificial intelligence (AI) technology to provide real-time translation services for things like live conversations.
Additionally, they may be deployed to automate translation in backend systems, technical documents, or other sources of text. The software is often used to support localization in global marketing campaigns. Translation Tools automate the translation of text in enterprise content so that it may be read in other languages.
Integration Platform as a Service (iPaaS).Application Performance Management (APM).
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